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Eslam Afifi
Data, Insights and CX Manager | PhD | EMBA candidate at IE Business School
Eslam Afifi is a highly skilled CX (Customer Experience) Leader with over a decade of experience working in medium to large organizations.1 He currently holds the position of Data, Insights and CX Manager at legalsuper, an Australian superannuation fund.14
Professional Background
Eslam is known for his expertise in utilizing data-driven insights to enhance customer experience strategies.1 His role at legalsuper involves sharing his knowledge on achieving a 360-degree view of customers, as evidenced by his participation in industry forums.4
Education and Achievements
Eslam has demonstrated a commitment to continuous learning and professional development:
- He was awarded the "Blue Torch Award" for Academic Performance at IE Business School, highlighting his academic excellence.2
- Eslam participated in a Global Immersion Week with IE Business School in Dubai, focusing on the future of business.3
- He was selected as a MARS-Global Scholar, chosen from 6,451 applicants based on merit and motivation.5
Skills and Expertise
Eslam's professional profile showcases a diverse skill set:
- Data-driven customer experience strategies
- Legal services industry knowledge
- Corporate law
- Strategic planning
- Customer relationship management
His experience and expertise make him a valuable asset in the field of customer experience management, particularly in the financial services sector.
