Ben Segal

Ben Segal is a seasoned CX leader with a passion for elevating customer experiences and driving innovation in the field.

With a career spanning over a decade, Ben has honed his expertise in industries like sports, entertainment, and tech startups.

Having held prominent roles at companies like Freshly, Pair Eyewear, Thesis, and Create CX, Ben has a proven track record of scaling CX operations and fostering customer-centric cultures.

As the former Chief Experience Officer at Create CX, Ben led the transformation of customer interactions, integrated AI and automation tools, and focused on enhancing efficiency and customer satisfaction.

Ben is a distinguished CX professional dedicated to building strong relationships, leveraging data-driven insights, and continuously improving the overall customer journey.

In addition to his professional endeavors, Ben enjoys traveling, attending concerts, and spending quality time with his children.

Ben's educational background includes studies in Product Management, Business, Management, Marketing, and Sport Management.

He has held various leadership positions, including Chief Experience Officer, Senior Vice President of Customer Experience, Vice President of Customer Experience, and CX Advisor at different organizations.

Ben's diverse experience ranges from managing contact centers and infrastructural efficiency to guest relations at renowned organizations like Barclays Center, Madison Square Garden, and New York Mets.

His extensive involvement in sports and entertainment industries has contributed to his well-rounded perspective on customer experience.

Ben Segal's career embodies a commitment to innovation, leadership, and championing the customer experience cause.