Esa Nettamo

Esa Nettamo is the Founder of JourneyOps and Spark Design, with a LinkedIn username of esa-nettamo-69a4062.1 He is a Journey Management Advisor who focuses on guiding organizations towards customer-centricity.12

Professional Background

Esa Nettamo is dedicated to advancing customer-centricity through effective journey management.2 As the founder of JourneyOps, he has developed programs and initiatives to help businesses improve their customer experience strategies.

Expertise and Offerings

Journey Management:: Nettamo specializes in journey management, offering insights and strategies to help organizations become more customer-centric.12

Speaking Engagements:: He is also a keynote speaker, sharing his knowledge and experience in customer-centricity and journey management.1

JourneyOps Accelerated Program:: In August 2024, Nettamo introduced the JourneyOps Accelerated Program, demonstrating his commitment to innovation in the field.3

Recent Activities

Esa Nettamo has been actively involved in various events and initiatives related to customer experience and journey management:

• In February 2024, he gave a presentation on "Operationalising Customer-Centricity".4
• He has been featured in podcasts discussing customer experience topics, such as an event held at Telenor Norway in August 2024.5
• Nettamo has also been involved in creating video content on topics like "Mastering customer-centricity through customer journey ops".6

Through his work at JourneyOps and Spark Design, Esa Nettamo continues to be a prominent figure in the field of customer experience and journey management, helping organizations improve their customer-centric approaches.