Eric Saindon

Professional Background

Eric Saindon is a dedicated relationship builder in the technology sector, specializing in Software as a Service (SaaS) account management and customer success. He currently excels as a Customer Success Manager at ChurnZero, where he adopts a customer-first approach to support and grow client accounts. Eric’s career is characterized by his commitment to fostering strong relationships and ensuring customer satisfaction, helping organizations not only retain but also expand their client base through dedicated service and understanding of customer needs.

Before joining ChurnZero, Eric held significant roles in customer success and account management at various companies. He served as a Growth Customer Success Manager at Klaviyo, where his focus was on enhancing customer experience and driving product adoption. His previous position as an Account Manager at Litmus showcased his versatility and skill in managing multiple accounts effectively, ensuring that customer expectations were consistently met and exceeded.

Eric’s experience is further complemented by his role as a Nonprofit Account Manager at ActBlue, where he leveraged his skills to engage with nonprofit organizations to facilitate their fundraising efforts. This role allowed him to blend his professional expertise with a personal passion for making a positive impact within the community.

Education and Achievements

Eric Saindon’s educational background includes a Bachelor's degree in Geography from the University of New Hampshire, where he developed a foundational understanding of spatial relationships and the importance of strategic planning. This unique perspective is reflected in his ability to visualize and analyze customer journeys and success metrics effectively.

To enhance his skills in management and business administration, Eric pursued a Master of Business Administration (MBA) at the University of Massachusetts Boston. His MBA underscores his commitment to understanding the broader business landscape and equips him with the strategic insights necessary to excel in customer success and account management roles.

Achievements

Throughout his career, Eric's commitment to customer success has led to numerous achievements within every role he has adopted. His time at ChurnZero has seen him implement innovative strategies that have significantly increased customer satisfaction scores and overall account growth. He has received accolades for his analytical abilities and his proactive approach, which emphasizes forging human connections.

At Klaviyo, his contributions were pivotal in enhancing customer engagement, showcasing his skills in relationship management. In his roles at both Litmus and ActBlue, Eric consistently demonstrated a knack for understanding and responding to customer needs, solidifying long-term partnerships and ensuring successful outcomes for his clients.

Additionally, his earlier service as a Volunteer Engagement Coordinator at Citizen Schools and as an AmeriCorps Service Member at City Year Los Angeles emphasizes his dedication to service and community engagement, reinforcing his well-rounded capabilities in both the nonprofit and business sectors.