Emily Sloan-Pace

Emily Sloan-Pace is a Professor In Residence at Zoho Corporation, a cloud-based technology company headquartered in Chennai, Tamil Nadu, India.13 She holds a Ph.D. and specializes in various fields, including English, Shakespeare, Writing Instruction, Editing, Dramaturgy, Teaching, Writing, and Gender theory.1

Academic Background

Emily's academic background is diverse, with studies in History, Classics, Humanities, and Literature.2 Her expertise in Shakespeare is particularly notable, as she is known as a Shakespeare expert and even uses the Twitter handle @ShakespeareProf.5

Professional Role

At Zoho Corporation, Emily brings her academic expertise to the corporate world, bridging the gap between humanities and technology. Her unique position allows her to apply her knowledge of literature and writing to the field of customer experience and software solutions.4

Contributions and Engagements

Emily is actively involved in various aspects of her field:

1. Teaching: She has experience in teaching Shakespeare and emphasizes the importance of empathy in her educational approach.3

2. Customer Experience: Emily contributes to breaking CX (Customer Experience) barriers at Zoho, an integrated software suite company.4

3. Public Speaking: She has participated in conferences such as Smart Customer Service 2019, where she delivered a keynote address on breaking barriers in customer service.6

Emily Sloan-Pace's role as Professor in Residence at a technology company represents an innovative intersection of humanities and tech, demonstrating the value of interdisciplinary approaches in modern corporate environments.