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Elias ️
Founder of Drift, based in Boston
Elias Torres is a prominent entrepreneur and technology executive, best known as the co-founder and Chief Technology Officer (CTO) of Drift, a company he co-founded in 2015 with David Cancel. Drift specializes in conversational marketing and sales, providing tools that help businesses enhance customer interactions through chatbots and other digital communication methods. Under Torres's leadership, Drift has grown significantly, achieving a valuation of over $1 billion and serving more than 50,000 customers globally.123
Early Life and Education
Torres immigrated to the United States from Nicaragua at the age of 17, initially facing challenges such as language barriers. He attended Leto High School in Tampa, Florida, and later earned a bachelor's degree in business administration from the University of South Florida, followed by a master's degree in computer science from Harvard University.23
Career Path
Before founding Drift, Torres held several key positions in technology companies. He was the VP of Engineering at HubSpot, where he played a crucial role in enhancing the company's marketing products. Prior to that, he co-founded Performable, a marketing software platform that was acquired by HubSpot in 2011. His career began at IBM as a senior software engineer, where he gained valuable experience in the tech industry.123
Contributions and Impact
Torres is recognized not only for his technical expertise but also for his commitment to fostering diversity in the tech sector, particularly supporting Latinx entrepreneurs. He currently serves on the board of the Bloom Institute of Technology and Escala, a company focused on inbound marketing in Latin America.12
In 2023, Torres launched a new startup called Novy, which focuses on leveraging artificial intelligence to assist organizations in various sectors. He aims to explore innovative applications of AI while maintaining a lean operational model.34
Elias Torres's journey from a struggling immigrant to a successful tech entrepreneur exemplifies resilience and innovation in the fast-evolving landscape of technology.
Highlights
Customer Success is not dead. Customer Success is not dead. Customer Success is not dead.
What's dead is the way we take care of customers in B2B! 🤯
Our entire industry would implode if we didn't have CS at all. Our products can't sustain touchless on their own.
I don’t understand why people with money have to force this false and unnecessary narrative.
Is it to not be judged by those that have less? Make themselves look righteous?
Definitely curious.
I only fly Mint @JetBlue to SF for example. Because it’s 6 hours each way. I don’t fly red eye. They serve a good enough meal so saves me time. I can sleep if I am exhausted from working the whole time during my trip.
If I cofounded @Netflix I know $1-2K ticket would never bankrupt me. Are people giving the difference to charity?
Please help me understand.
The best definition of freedom is to do what you think it’s best and not worry about others will say.
Don’t tell others they are doing it wrong.
