Elena Enthoven

Elena Enthoven is an accomplished professional known for driving sustainable growth through customer experience differentiation. With a strong background in implementing solutions to enhance customer engagement and profitability, Elena excels in managing cross-functional teams and digital marketing specialists in agile environments. She is recognized for her ability to inspire collaboration, create shared visions, and lead business transformation. Elena holds a Post Doc in CRM from Beeckestijn Business School, an Executive Education in Customer Experience Management from Nyenrode Business University, and a Bachelor's in Business Management from Haagse Hogeschool/TH Rijswijk. Elena has held key positions such as Head of Customer Engagement at LeasePlan, Customer Experience Director at Elsevier, Global Marketing Program Manager at Elsevier, Retention Manager at Elsevier, Customer Base Marketeer at Vodafone, Segment Marketeer Corporate at Vodafone, and various managerial roles in companies like Orange Nederland Breedband, Wanadoo, Euronet Internet, and Microsoft.