Douglas Caira

Douglas Caira is a growth-oriented customer experience and operations leader with a strong background in technology, security, and mission critical industries. He has extensive experience leading full post-sale organizations and is highly skilled in technology, boasting a Computer Science background. Douglas is known for building and scaling teams while maintaining high standards of professionalism and care. He has successfully led geographically dispersed worldwide teams and excels in rapidly scaling organizations beyond growth expectations.

With a proven track record, Douglas has scaled organizations from pre-revenue stages to generating more than $500 million in recurring revenues. His expertise extends to driving successful exits in various organizations and overseeing CX disciplines such as Customer Success, Renewals, Support, Professional Services, and Managed Services. Douglas is well-versed in SaaS and On-Premises to SaaS conversion processes and is proficient in handling VC and PE funding models, as well as pre and post IPO company management. He is credited with driving GRR and NRR results effectively.

Douglas Caira pursued a Bachelor's degree with dual majors in Computer Science and Anthropology at Brandeis University. Throughout his career, he held key positions in notable organizations: Formerly serving as SVP of Customer Success & Renewals, SVP of Professional Services, Managed Services, and Renewals, VP of Worldwide Services & Renewals, and Director of Professional Services at Imprivata. Prior to his roles at Imprivata, Douglas contributed as VP of Account Services at Gennius, Senior Director of Client Services at Proventys, and Head of Customer Success, Support, and Professional Services at Nuance Communications.