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Des Traynor
Co-Founder and Chief Strategy Officer at Intercom
Des Traynor is the Co-Founder and Chief Strategy Officer of Intercom, a leading customer communications platform designed to enhance customer relationships. He has played a pivotal role in the company's development since its inception in 2011, overseeing various teams, including Product, Marketing, Customer Support, and Content. Currently, he leads the Research and Development (R&D) team, which operates from offices in Dublin and London.14
Before founding Intercom, Traynor was a user experience (UX) consultant and a university lecturer in computer science. He also engaged in Ph.D. research focused on improving computer science education. Additionally, he co-founded Exceptional, a company that was later acquired by Rackspace.13
Traynor is recognized for his insights on startup growth, product strategy, and the importance of customer feedback in achieving product-market fit. Under his leadership, Intercom has grown to serve over 30,000 customers and has raised substantial funding, reflecting its significant impact on the customer engagement landscape.24 He is also an active angel investor, supporting various startups in the tech industry, including notable companies like Stripe and Notion.12
Highlights
Q: Is there a reliable image augmentation product powered by AI?
Use case would be "highlight this part of the image" e.g. "here's a photo of a car, highlight the registration plate".
ChatGPT is hilariously shit at this. See before/after https://t.co/okQJ9jCrhw
It’s pretty wild that we’re headed into the 3rd Christmas since ChatGPT and there is still no smart home devices that bring LLM magic to your house.
