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Eoghan McCabe
CEO and founder at Intercom
Eoghan McCabe is an influential entrepreneur and the co-founder, CEO, and chairman of Intercom, a leading customer communication platform. He co-founded Intercom in 2011 and has played a pivotal role in its development and growth within the tech industry.
Early Career and Education
Born and raised in Ireland, McCabe's entrepreneurial journey began early. He created his first internet business while still in college and later founded a software development company called Eoghan McCabe Ltd. His educational background includes a Bachelor of Arts in Computer Science from Trinity College Dublin, where he studied from 2002 to 2006.14
Intercom's Journey
McCabe initially served as the CEO of Intercom until 2020, during which time he helped the company secure significant funding and establish itself as a key player in customer communications. After a brief period as chairman, he returned to the CEO role in October 2022. Under his leadership, Intercom has focused on enhancing customer interactions through innovative solutions, including AI-driven services.124
Vision and Impact
McCabe's vision for Intercom was to create a more personal connection between businesses and their customers. He has emphasized the importance of adapting to changing market dynamics, particularly with the rise of AI technologies in customer service.34 His leadership style is characterized by a commitment to fostering innovation and empowering teams within the company.
Investment and Mentorship
Beyond his role at Intercom, McCabe is also known for mentoring emerging entrepreneurs and investing in startups, reflecting his dedication to nurturing the next generation of business leaders.12
Overall, Eoghan McCabe's contributions to Intercom and the broader tech landscape highlight his significant impact on modern customer engagement strategies.
Highlights
For most of my career, being too early to market was a common and easy mistake. In the age of AI, being too late may now be the default. Time will tell, but given the pace of development, I suspect that building the most futuristic product you can imagine is the best strategy.
He’s right about almost everything, except his last statement. Ireland needs to convince the CEOs, who unilaterally decide whether to invest in Ireland or not. E.g. Tech CEOs are pro-Israel. By all means say you don’t want their money, but who’s going to pay for your socialism?
