Craig Brown

Craig Brown is an accomplished technical support and incident management leader with expertise in maintaining high-quality performance and availability of IT applications, security, and infrastructure in high-pressure environments.

He has a strong background in working to ITIL principles and meeting challenging SLAs, showcasing a proven track record in incident monitoring, analysis, and resolution.

Craig demonstrates exceptional problem-solving skills and initiative, enabling him to work both independently and collaboratively with colleagues, clients, and senior managers to swiftly resolve incidents and enhance operational efficiency.

His educational background includes studying HND Computing with a focus on Technical Support and Computer Science at Cardonald College.

With professional experience at organizations like NCR Corporation, Sainsbury's Bank, EY, and ODEON & UCI Cinemas, Craig has held roles ranging from Problem Manager to Level 1 Helpdesk Analyst, showcasing a diverse skill set and adaptability across various technical support and incident management functions.