Meet Danielle Good, an innovative and proven director of customer success with extensive experience in delivering effective customer experiences in high-growth and fast-paced environments. As an analytical strategist with technical expertise, she has managed the customer engagement lifecycle and led teams to improve operations. She excels in environments where she can help organizations reach peak performance through customer-focused leadership, team building, and data-driven results.

Danielle brings her skills in ServiceNow SIM Fundamentals, QuickBooks, BQE Core, BillQuick, Sage Timeslips, AWS, Google Cloud, MS Azure, Thomson Reuters, Microsoft Excel, LexisNexis and Westlaw to the table. With a deep understanding of customer engagement, retention, and lifecycle management, she is well-versed in driving professional services, implementing operational strategy, negotiating, policy development, project management, and financial analysis.

In addition to her project management skills, Danielle is experienced in task management, process improvement, vendor management, management software, strategy, data analytics, and shared services. She also excels in custom reporting, conflict resolution, team leadership, employee development, training, presenting/facilitating, and hiring.

Danielle holds a Bachelor of Music in Vocal Performance, Summa Cum Laude, Valedictorian GPA 3.98 from The Catholic University of America and a Master of Music in Voice and Opera, Summa Cum Laude from Manhattan School of Music.

She has held senior roles as Director of Customer Success and Senior Engagement Manager at Crossfuze, Director of Operations and Business Operations Manager at The Giannuzzi Group, LLP, and Office Manager-Paralegal at Singer Deutsch LLP. Having also received the Herman Rottenberg Fellowship, Danielle is a gifted composer who is passionate about people development and collaboration.

If you're looking for someone with a deep understanding of team leadership, employee development, and customer-focused leadership, Danielle Good is the go-to expert.