Dawn Ritson

Dawn Ritson is a seasoned professional with a wealth of experience in the field of Business Process Consulting and Service Integration Management.

Currently serving as the Principal Business Process Consultant at Servicenow, Dawn has previously held key roles at renowned organizations like Capgemini and Hewlett-Packard.

During her tenure at Capgemini, Dawn excelled as the Principal Service Integration Management Consultant, showcasing her expertise in optimizing service delivery and integration processes.

Prior to that, she held positions such as Service Introduction, Head Of Capacity Management, and Siam Transformation Manager, proving her versatility and leadership capabilities.

Her early career at Hewlett-Packard, where she served as a Live Service Support professional, laid a strong foundation for her future endeavors in the IT service management domain.

With a track record of driving transformational initiatives and ensuring seamless service operations, Dawn Ritson continues to make a significant impact in the industry.

Her diverse experience across different facets of service management has equipped her with a comprehensive skill set to tackle complex challenges and deliver innovative solutions.

Dawn's strategic mindset, coupled with her hands-on experience, positions her as a valuable asset in driving business process efficiency and enhancing service delivery for organizations.

She remains actively engaged in the service management community, sharing insights and best practices to foster continuous improvement and excellence in IT service operations.