Kapil Itsm

Kapil Sharma is a seasoned IT professional specializing in IT Service Management (ITSM) and ServiceNow configuration. He currently holds the position of Configuration Manager at RBS IT Solutions, where he leverages his extensive expertise in ServiceNow to optimize IT service delivery.

Professional Background

• Experience: Kapil has over 17 years of experience in the IT sector, with a significant focus on ServiceNow implementations and ITSM processes. He has worked with various organizations, including large consulting firms, where he played pivotal roles in managing ServiceNow practices and leading technical teams.
• Certifications: He is certified in ITIL Foundation and holds multiple ServiceNow certifications, including Certified System Administrator and Certified Implementation Specialist. His qualifications support his proficiency in managing IT services effectively.

Skills and Expertise

• ServiceNow Implementation: Kapil has been involved in numerous ServiceNow projects, covering areas such as Incident Management, Problem Management, Change Management, and custom applications.
• Leadership Roles: Throughout his career, he has taken on various leadership roles where he has been responsible for team management, project delivery, and client engagement.

Current Role

At RBS IT Solutions, Kapil Sharma's responsibilities include configuring and optimizing ServiceNow to enhance operational efficiency and service quality. His work is crucial in ensuring that the IT services align with business needs and industry standards.

For more detailed professional insights, you may refer to his LinkedIn profile here.