David Lo

David Lo is the Chief Strategy Officer (CSO) at CivicPlus, a technology company focused on enhancing digital interactions for government staff and residents. He joined CivicPlus in July 2024, bringing extensive experience in strategy and operations from his previous roles, particularly at AppFolio, Inc. where he held several leadership positions, including Senior Vice President of Strategy & Operations.13

Professional Background

• CivicPlus (2024 - Present)

  • Position: Chief Strategy Officer
  • Responsibilities: Leading strategic initiatives to scale the company and drive growth.

• AppFolio, Inc. (2019 - 2024)

  • Senior Vice President of Strategy & Operations
  • Vice President of Operations
  • Vice President of Customer Operations
  • Focused on transforming operational rigor and enhancing customer experience through data analytics and business operations.14

• Intuit (1999 - 2018)

  • Held various roles culminating in Vice President of Customer Success and Business Operations for the Small Business Group.
  • Led significant transformations in customer experience and operational efficiency, managing large teams and budgets.1

Education

David Lo holds a degree from Boston University - School of Management, which has equipped him with the skills necessary for his roles in strategy and operations.1

His comprehensive background in customer experience, analytics, and business operations positions him as a key player in driving CivicPlus's mission to empower government staff and enhance digital experiences for residents.2