David Lo

David Lo is a highly accomplished and results-driven executive with over 20 years of experience in leading change, driving rapid execution, and delivering business outcomes. He is an expert in SaaS, Electronic Payments, FinTech, Customer Experience, and Large-Scale Operations, with 13 years of Product Leadership experience focused on customers and customer experience in a hyper-growth environment. David has a proven track record of success in global organizational leadership, managing large budgets, and leading transformational change.

David Lo studied BS, Management Science at the State University of New York College at Geneseo, followed by an MBA & MS-MIS at Boston University School of Management. With a career spanning multiple organizations, David has held various leadership positions. In his latest role as Vice President of Operations at AppFolio, Inc., David is responsible for leading and scaling the company's operations to provide a high level of customer service. Prior to AppFolio, David was Vice President of Customer Success and Business Operations - Small Business Group at Intuit, where he led the transformation of digital and customer care experiences. David has also been Director of Care Systems, Data, and Insights – Small Business Group and Director of Product Management at Intuit Payment Solutions and IBM - Lotus Software, respectively.