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Comfort O.
CX Veteran & Champion | SAAS & Cloud Technical Architect
Comfort Olagunju is an accomplished Customer Success Manager with over 10 years of experience in the technology industry. With a Bachelor's degree in International Business & Cultural Communications and a minor in Applied Computing, she thrives working both independently and collaboratively, and possesses strong communication and problem-solving skills.
Comfort has worked with SMB and Enterprise customers, including Fortune 500 and 100 companies, and has experience in SaaS, SSO, CRM, and Data Analytics, among other technology fields. Her expertise includes onboarding new users and solutions in a software implementation, delivering personalized product training, and monitoring overall product adoption and success using key metrics and KPIs.
Comfort has held customer-facing roles at Pluralsight, GitPrime, Shyft Technologies, Bitium, Smartsheet, and Big Fish Games. She has also worked as a Specialist at Apple and in sales integration, management, and HR at Nordstrom.
In her role as Sr. Commercial Customer Success Manager - West at Pluralsight, Comfort demonstrates excellent leadership skills, is agile, and can adapt to a quick-moving startup culture. Her focus is building a trusted relationship with clients and driving growth based on key metrics and KPIs, including CSAT and NPS scores.
Overall, Comfort Olagunju is a skilled and results-driven Customer Success Manager with extensive experience in technology, exceptional communication skills, and a passion for building trusted client relationships.
