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Colleen Ritchie
Senior Vice President of Operations Support at TTEC
Colleen Ritchie is a highly experienced professional with over 20 years of leadership in various roles within the business process outsourcing industry. Currently serving as the Senior Vice President of Operations Support at ttec, Colleen is dedicated to ensuring exceptional customer experiences across all communication channels. With expertise in customer service, back office operations, technical support, and sales, she has a proven track record of implementing creative operational strategies and processes to enhance customer satisfaction. Colleen oversees critical functional areas at ttec, including Customer Experience, Workforce Management, Compliance and Standards, Business Intelligence, Facilities Management, and Global Project Management.
