Ashley Witherspoon

Ashley A Witherspoon is a seasoned leader with a strong track record in team building and operational efficiency. With a focus on data-driven decision-making, she excels in recognizing training needs, enhancing customer service, and mitigating regulatory risks.

Throughout her career, Ashley has spearheaded teams through transitions, streamlined processes, developed policies, and conducted training for top-tier organizations with over 1400 employees. She has also provided guidance to executives on fostering employee engagement.

Currently pursuing PMP certification, Ashley is committed to advancing her skills in project management. Her expertise spans managing large call centers, multi-channel contact centers, customer experience, loyalty, first contact resolution, and effective communication with C-suite professionals.

Her skill set includes coaching, leadership development, sales, retail operations, training, process enhancement, project management, call center quality assurance, data analytics, root cause analysis, reporting, and proficiency in tools like CallMiner, NICE, Microsoft Excel, Tableau, Avaya, and CRM systems.

Ashley A Witherspoon's educational background includes studying Business Administration and Management at Louisiana State University. Her work experience encompasses roles such as Manager of Business Enablement at LeaseQuery, Business Enablement Lead at LeaseQuery, Process Improvement Manager at Carmax Finance, Manager at CarMax, Quality Assurance Supervisor at The Home Depot, Operations Supervisor at Home Depot/Your Other Warehouse, Quality Assurance Analyst at Home Depot/Your Other Warehouse, and Online Chat Customer Service Representative at The Home Depot.