Chase Johnson

Sr. Customer Success Manager at Sprinklr

Chase Johnson, Senior Customer Success Manager - Global Strategic Accounts at Sprinklr

Chase Johnson: is a Senior Customer Success Manager at Sprinklr, where he manages global strategic accounts for the leading customer experience management platform.1 He has a Master of Science in Biotechnology from the University of Nevada, Reno, where he honed his analytical and research skills, and gained domain expertise in biotechnology.1

In his previous role at People.ai, Johnson led a portfolio of 12 enterprise accounts with over $5.5m ARR, achieving a 100% renewal rate and 150% net revenue retention.1 He also received multiple awards for his performance and customer satisfaction ratings.1 Johnson excels at delivering value to customers, solving complex problems, and communicating effectively with diverse stakeholders.1

Johnson has developed skills in generative AI and responsible AI, earning two Google Cloud skill badges.1 He is passionate about learning, growing, and making an impact with a talented and collaborative team.1

Experience

Senior Customer Success Manager - Global Strategic Accounts at Sprinklr (January 2024 - Present)

Lead Customer Success Manager at People.ai (November 2023 - January 2024), Senior Customer Success Manager at People.ai (April 2022 - November 2023), Consultant, Customer Success at People.ai (April 2021 - April 2022), Associate Project Manager at People.ai (October 2020 - April 2021), Customer Success Manager at ClosePlan (August 2020 - October 2020), Operations Specialist at Pacific Pharmaceutical Services (June 2019 - May 2020), Undergraduate and Graduate Research Assistant at University of Nevada, Reno (January 2018 - May 2020)

Education

Master of Science (MS) in Biotechnology from University of Nevada, Reno (2019 - 2020), Bachelor of Science (BS) in Biotechnology from University of Nevada, Reno (2015 - 2019)