Olivia Jones

Olivia Jones is the Senior Director of Customer Success at Maestro.io, a role she has held since February 2022. Based in Los Angeles, California, she has over a decade of experience in the entertainment industry, focusing on leveraging partnerships to achieve creative and business objectives.

Professional Background

At Maestro.io, a white-label interactive video platform, Olivia is responsible for enhancing customer relationships and driving engagement through innovative fan experiences. Before her current position, she progressed through various roles at Maestro, including Director of Customer Success and Senior Customer Success Manager, demonstrating a strong commitment to customer satisfaction and operational excellence.

In addition to her work at Maestro, Olivia founded 118 West Management, a boutique talent management firm, in 2010, where she has managed music-related projects and negotiated significant deals for her clients. She also co-founded Potato Hole, a platform aimed at supporting Black-owned businesses.

Education

Olivia holds a Master of Business Administration (MBA) from the UCLA Anderson School of Management, which she completed in 2017. She also earned a Bachelor of Arts degree, majoring in World Arts and Cultures and Spanish, from UCLA in 2007.

Skills and Expertise

Her background includes strong project management skills in both the recording and television industries, with a focus on relationship building and long-term sustainability. Olivia is proficient in Spanish and has a proven track record of synthesizing information from diverse stakeholders to drive successful outcomes in her projects.123