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Bryan Leonard
IT Director - IT Service Delivery Management, Customer Experience and Support - Driving Quality Customer Outcomes
Bryan Leonard is the Director at Northramp, LLC, a role he has held since February 2017. He is based in the Washington DC-Baltimore area and has extensive experience in IT service delivery management, customer experience, and support. Leonard has a strong focus on analyzing client needs and implementing technology and process solutions to enhance productivity and customer satisfaction.
His professional background includes significant expertise in IT service delivery, end-user support, customer relationship management, and operations management. Leonard is certified in ITIL Intermediate Service Operations and v3 Foundations, which underlines his commitment to continual service improvement and effective IT governance.
At Northramp, he has managed global IT end-user support services, overseeing a large team and a substantial operating budget. His responsibilities have included program management for the Office of the Chief Information Officer at the Nuclear Regulatory Commission, where he worked on service integration and cultural transformation initiatives to foster a customer-focused service delivery model.12
