Jay Armstrong

Jay Armstrong is an IT leader with over 20 years of experience specializing in end user support, client service delivery, process improvement, and project management. He has a strong background in team development and managing global projects. With a focus on continuous improvement, Jay has significant expertise in areas such as metrics, knowledge management, and e-support.

Having held various management positions, Jay has demonstrated his capability in handling full P&L responsibilities, including a $25M managed services contract. His specialties include team building, matrix management, support strategy, SLA performance, and managing global programs across divisions.

Jay Armstrong's educational background includes studying Business Analysis for his BBA at Texas A&M University, further solidifying his business acumen. He also attended Plano Senior High School.

Throughout his career, Jay has been associated with reputable organizations where he held key roles, such as Director of Customer Service Management at Trend Micro Europe, Customer Care Manager at Rackspace, Support Readiness Manager at McAfee, Head of Support Services at Sophos, and various managerial positions at IBM, CTG, CSC, and Murray Financial Corporation.