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    Bruna Fernandes

    Head of Sales and Customer Success na INTI

    Bruna Fernandes commenced her professional journey at the age of 16 within her family's company, eventually exploring various facets of the business ranging from retail to textile industry for 11 years. Her dedication led her to the realms of entertainment and technology in 2017, where she spearheaded a successful customer service team in a startup, navigating daily crises and ensuring team motivation. With the startup's acquisition by a major multinational corporation, Bruna actively engaged in the merger process, overseeing client migration to the new platform and managing key accounts before the multinational went public on Nasdaq. Bruna's passion lies in direct client interactions, fostering genuine relationships to enhance strategic business efficiency and achieve sustainable outcomes.

    Highlights

    Advice customer success leaders wish they had known earlier
    Feb 29 · reddit.com
    CSM—What does a Customer success manager really do? - Reddit
    Jan 11 · csinsider.co
    A CSM's Guide to a Career in Sales: Why the Switch Might Be Worth It.

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