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    Brice Camprasse

    Senior Technical Support Engineer at Aircall

    Professional Background

    Brice Camprasse is a seasoned professional in the broadcasting and technical support industries, with over 15 years of experience under his belt. He is currently embarking on a new adventure as a Senior Technical Support Engineer at Aircall, a leading cloud-based communication platform that focuses on improving business communication and collaboration. Brice’s wealth of experience allows him to leverage cutting-edge technology to provide exceptional support and customer service at Aircall.

    Prior to joining Aircall, Brice built a strong foundation in technical support and management at MEDIA & BROADCAST TECHNOLOGIES® (MBT), where he held both Senior Technical Support Engineer and Technical Support Manager roles. During his tenure at MBT, he honed his skills in managing critical customer support operations, ensuring high-quality service delivery while consistently striving for customer satisfaction. His dedication and expertise were instrumental in establishing MBT as a trusted provider in the broadcasting sector.

    Before his impactful roles at MBT, Brice worked at Sopra Steria as a Contribution Infrastructure Administrator and Network Administrator. These foundational roles allowed Brice to develop a deep understanding of network systems and infrastructure, which are crucial to any technology-based operation. His extensive background laid the groundwork for his seamless transition into higher-level technical support and management roles, showcasing his ability to adapt and thrive in various technical environments.

    Education and Achievements

    Brice began his academic journey at lycee Camille CLAUDEL, where he earned an Associate's degree in Accounting (Comptabilité). This educational background not only equipped him with essential financial knowledge but also instilled a strong work ethic and a detail-oriented approach that is evident in his professional career.

    Through continuous learning and hands-on experience, Brice has adapted to the ever-evolving technology landscape. His technical expertise and problem-solving skills have made him a valuable asset to the teams he has been part of, contributing significantly to the companies' successes in the broadcasting and technology sectors. His commitment to professional development is reflected in his decision to take on challenging roles that have enabled him to advance in his career.

    Achievements

    Brice's achievements throughout his career are a testament to his skills, dedication, and ability to excel in fast-paced environments. While serving as the Technical Support Manager at MBT, he successfully led a team of engineers to deliver exceptional service to clients, ensuring operational excellence. His leadership and proactive approach resulted in improved response times, higher customer satisfaction rates, and more effective issue resolution.

    At Aircall, Brice continues to apply his extensive experience to enhance customer interactions and support systems, ensuring that user experiences are streamlined and efficient. His contributions towards system optimizations and support improvements reflect his commitment to excellence and innovation in the technical support domain.

    Related Questions

    How did Brice Camprasse transition from the broadcasting industry to working at Aircall?
    What specific skills did Brice Camprasse develop while working at MEDIA & BROADCAST TECHNOLOGIES®?
    What challenges has Brice faced in his role as a Senior Technical Support Engineer at Aircall?
    In what ways has Brice's educational background in accounting benefited his technical career?
    How has Brice Camprasse's extensive experience in support roles influenced his approach to customer service?
    Brice Camprasse
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    Location

    Pontault-Combault, Île-de-France, France