Brian Clark

Brian X Clark, also known as Brian Clark or Brian IL KAIPERM, is a seasoned professional with a strong focus on Customer Experience. He excels in Customer Experience Strategy, Service Design, Human-Centered Design, Usability Studies, Customer Persona Design, Customer Journey Mapping, Service Blueprinting, Ethnographic Research, and Qualitative and Quantitative Research Methods. With certifications in CCXP and NPS, Brian's educational background includes a Master's degree in Religion and Society from Harvard University, an MBA in Business from Colorado State University, and a BA with Honors in Religious Studies with Minors in Near Eastern Studies and History from Indiana University Bloomington. Brian has held various impactful roles in organizations such as Kaiser Permanente, Group Health, HappyOrNot Ltd., Lenati, Safeco Insurance, West Monroe Partners, Sierra Trading Post, REI, and Eastern Mountain Sports. Brian is also known for his active involvement in the Customer Experience Professionals Association.