Brian Hall

Accelerating Growth for B2B SaaS Companies by Integrating Best-in-Class Customer Success Practices that Drive Expansion and Increase Retention

Brian Hall is the President and Founder of Carema Consulting, a consulting firm that helps B2B SaaS companies grow faster by developing customer success and product marketing strategies.1 2 3

Professional Background:

Has over 25 years of experience growing revenue at B2B SaaS and technology companies2 3
Previously served as VP of Customer Relations & Business Strategy at Microsystems from 2003-20133
Mentors at several organizations including 1871, Workbox, Sales Assembly, and VentureSCALE2 3

Professional Focus: He specializes in helping founders and leaders at growth-stage B2B SaaS companies accelerate growth by:

Developing customer success processes
Implementing strategies to increase customer-generated revenue
Integrating customer feedback into business operations3

Key Achievements:

At Microsystems, he built a Customer Success team that achieved a 98+% revenue renewal rate and fueled 4x growth in Annual Recurring Revenue (ARR)4
Helps companies create customer advisory boards and improve customer engagement4

Personal Interests: Outside of work, Brian enjoys golf, running, travel, and exploring food and drink. The name "Carema Consulting" is even a reference to an Italian municipality known for wine production.2