Steven van Rij

Steven van Rij is a seasoned professional with over 10 years of experience in B2B SaaS, specializing in Customer Success strategies for reducing churn, enhancing customer experience, and boosting revenue.

Throughout his career, Steven has excelled in product management, product marketing, sales, and customer success roles across various sectors including corporates, scale-ups, and startups in 16 different global markets.

His expertise includes training Customer Success teams, developing Churn Prevention Plans, creating Customer Success playbooks, enabling up- and cross-selling, and optimizing revenue operations.

Steven has a strong educational background, having studied ITIL v3, Prince 2, BComm, and various other courses related to product management and communication.

He is the founder of SAASCollective and has worked with notable organizations such as ABN AMRO Bank N.V., ING, SimpledCard, GlobalOrange, Layar, and Backbase in key product and customer success roles.

Steven is also actively involved in sharing his knowledge through training sessions, speaking engagements at events, and organizing meetups like ProductTank Amsterdam.

His skill set includes B2B SaaS, Product Management, Product Marketing, Customer Success, Product Development, Churn retention, User Experience (UX), and scaling companies.

Steven's vast experience and expertise make him a valuable resource for companies looking to enhance their product and customer success strategies for sustainable growth.