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Bobby Brown
Post-Sales leader that loves building teams, culture, and helping scale organizations
Bobby Brown is the Global Head of Customer Experience at MessageBird, a role he has held since June 2020. He has a significant background in customer experience and success, having previously served as the Global Head of Customer Success at Twilio. Brown was also a founding team member of Google News, where he focused on user feedback to enhance the product's functionality and user experience.
In his current position at MessageBird, Brown emphasizes the importance of customer experience (CX) as a core aspect of the company's operations. He advocates for a blend of high-touch management and analytical approaches to create sustainable and scalable customer support systems. His philosophy is rooted in continuous improvement, inspired by the Kaizen Method, which promotes small, incremental changes to achieve significant growth. Brown believes that in an increasingly competitive landscape, businesses must prioritize customer experience to retain customers and improve satisfaction.123
Additionally, Brown is known for his collaborative approach to leadership and his commitment to building diverse teams that genuinely care about customer needs.1
