Asish Zac Alex is a highly motivated professional with a passion for technology and customer experience. He has a Bachelor's degree in Electrical and Electronic Engineering from National Institute of Technology, Tiruchirappalli and a Master's degree in Microelectronics and Microsystems from the University of New South Wales. As an Associate Product Manager at Resonate Solutions, he leads the Customer Success Program with a dedication to enhancing customer experience. His previous roles at Resonate Solutions include Business Analyst and Product Analyst, where he was responsible for analyzing and improving products' performance. He has also worked as a Service Desk Analyst at Resonate Solutions, an IT Helpdesk Intern at Logitrain, a Microelectronic Design & Technology Laboratory Demonstrator, and a Researcher at the University of New South Wales. His interest in customer service dates back to his role as a Customer Assistant at Dan Murphy's and as a Resident Administrator at New College Village.