Joel Kennedy is a seasoned customer success and technical account management professional with extensive experience in managing effective teams, hiring, employee development, coaching, customer success, SaaS, voice of the customer, NPS surveys, Salesforce, Gainsight, and escalation response and communication. He is a Senior Director for Partner Care at Continuum Managed Services, where he has also held roles as the Senior Director for Partner Success, Director for Partner Success, Assistant Director for Technical Account Management, and Senior Technical Account Manager. Prior to Continuum, Joel worked as a Technical Account Manager at Zenith Infotech, a Sr. Analyst at Computer Consultant Team, and a Maintenance Technician at Honeywell. Joel has studied Computer Networking Specialist at DCI Career Institute. He enjoys collaborating with sales, marketing, product, and service teams to achieve goals and improve value for customers.