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Anna Eriksson
Client Manager - Strategy at Kaplan, part of Accenture
Anna Eriksson is a seasoned Management Consultant specializing in Digital Strategy & Customer Experience.
With a background in Business Administration and Management, she holds a Master of Science degree from Uppsala University and studied International Business Management at EM Strasbourg Business School.
Anna's professional journey includes roles such as Client Manager - Strategy at Kaplan within Accenture Interactive, along with various positions at Capgemini Invent where she served as Managing Consultant, Senior Consultant, and Consultant.
She also has experience in Employer Branding & Recruitment at Capgemini Invent, and earlier in her career, she worked in the banking sector at Handelsbanken and Nordea.
Anna brings a wealth of expertise in project management, strategy development, product ownership, Agile methodologies, and managing multicultural teams through international experience.
Her core competence areas encompass Digital Customer Experience, Experience Design, Digital Marketing, CRM, Loyalty Programs, and Customer Service Strategy, with exposure to diverse sectors such as Telco, Gambling, Public, Banking, Travel & Transport, Hospitality, Retail, and Professional Services.
