Anna Byers

Anna Byers is an accomplished user research expert with a strong background in qualitative and quantitative research methods.

She specializes in designing, conducting, and analyzing user research studies to provide actionable recommendations.

With a PhD in Psychology (Cognitive Neuroscience, Vision Science) from the University of California, San Diego, and a BA in Psychology (Cognitive Neuroscience) from The George Washington University, Anna brings a solid academic foundation to her work.

Anna has held key roles such as Staff UX Researcher and former Senior User Experience Researcher at ServiceNow, showcasing her expertise in the field.

Her experience extends to managing and consulting roles at eVOC Insights, LLC, where she honed her skills in client relationships, team leadership, and vendor coordination.

Anna Byers is highly skilled in moderating usability interviews (IDIs), with over 500 hours of experience, and is proficient in a wide range of research methods including usability interviews, prototype testing, concept testing, and more.

Additionally, she has contributed to academia through publications in industry white papers, case studies, and academic journals.

Formerly involved in education as a Guest Lecturer, Teaching Assistant, and Graduate Student Researcher at UC San Diego, Anna has a keen interest in sharing knowledge and fostering learning.

Her diverse experience also includes a role as a Behavior Specialist at Brook Lane Health Services, highlighting her well-rounded background in psychology and user experience research.