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Ana Mormando
Senior Vice President Operations NY Tri-State Region
Professional Background
Ana Mormando is an esteemed leader in the hospitality industry with a vibrant and successful career spanning various facets of hotel and restaurant operations. As the Principal at AM Mormando Hospitality, she utilizes her vast experience to foster operational excellence and provide strategic oversight for hospitality ventures. Throughout her career, Ana has consistently demonstrated her expertise in managing high-profile establishments and driving substantial growth and profitability in some of the most recognized hospitality brands in the United States.
Prior to her current role, Ana served as the Senior Vice President of Operations at The Howard Hughes Corporation, where she played a critical role in overseeing the operational strategies for multiple properties, ensuring that they met corporate goals and delivered exceptional guest experiences. Her wealth of experience includes key operational leadership positions at renowned establishments such as The Mansion and SKYLOFTS at MGM, where she held the title of General Manager. In this position, she was responsible for maintaining the luxury standards of service and management that the MGM brand is known for.
Education and Achievements
Ana’s career milestones also include her tenure as the Vice President of Hotel Operations at the Bellagio Hotel and Resort, where her adept management of hotel services, guest relations, and operational efficiency significantly enhanced the overall guest experience. Her success at Bellagio was complemented by her previous role as Vice President of Food and Beverage, during which she was instrumental in refining the culinary offerings and optimizing service across various dining experiences, showcasing her versatility and depth of knowledge in hospitality management.
Additionally, Ana has an impressive background in managing high-profile culinary experiences as Managing Director at The Museum of Modern Art with Union Square Hospitality Group, where she contributed to integrating impeccable food and beverage services with cultural experiences. In the dynamic environment of experiential dining, her ability to innovate and enhance guest engagement has proven to be a tremendous asset.
Ana began her illustrious career in the hospitality industry as the Director of Operations at Jean Georges Management's OINE Restaurant Group. In this role, she laid the groundwork for her operational philosophies, focusing on service excellence, quality oversight, and team engagement, which have become hallmarks of her approach to hospitality management.
Achievements
Over the years, Ana Mormando has achieved remarkable success in transforming operational practices within esteemed hospitality brands, allowing them to thrive in highly competitive markets. Her leadership at Bellagio was notable; she directed initiatives that resulted in improved guest satisfaction scores and drove revenue growth through innovative service enhancements. Moreover, under her guidance at The Howard Hughes Corporation, she spearheaded projects that reinforced the company’s reputation for excellence and luxury.
As a thought leader in the industry, Ana has also contributed to several high-profile hospitality initiatives and projects that have set new standards for service excellence in luxury and fine dining. Her commitment to professional development has enabled her to cultivate the next generation of hospitality leaders, ensuring that excellence remains a priority within her organizations and the broader community. With a keen eye for talent and a commitment to employee engagement, Ana has fostered environments where team members are motivated to deliver their best, thus enhancing the overall guest experience.
Ana Mormando continues to be a pivotal figure in hospitality, mentoring upcoming professionals and contributing to discussions on industry standards, operational efficiency, and innovative practices. She is a passionate advocate for sustainability and service excellence, always working to advance the industry's commitment to quality, service, and guest satisfaction.
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