Amy Muller

Amy Muller is a seasoned professional with over two decades of experience in the tech industry, specializing in Customer Experience, Community Strategy/Engagement/Management, and Customer Support. She started her tech career in San Francisco in 1996 and has since dedicated herself to crafting exceptional experiences both online and offline.

Amy's expertise lies in Customer Experience through Support, Success, and Online Community strategy, solution design, and management. She is passionate about elevating Customer Experience as a strategic asset that brings long-term value to businesses.

Currently, Amy leads the Customer Experience division at Wikimedia Enterprise, focusing on providing commercially-oriented data services at scale. These services enable organizations to repurpose Wikimedia content, aiming to diversify revenue and support the Wikimedia Movement and projects like Wikipedia.

With a background in BA Liberal Studies & Creative Arts from San Francisco State University, Amy has held various key roles in organizations. These include Program Manager Customer Experience at Wikimedia Enterprise at Wikimedia Foundation, Executive Board Parliamentarian at American Women's Club of Amsterdam, Community Strategy Consultant at Chairman Mom, VP of Customer Care & Community at Automatic Labs, and more.

Amy's skills encompass Customer Engagement, writing, communication, speaking, entrepreneurship, and effective people management. Throughout her career, she has showcased her abilities in developing and executing innovative strategies to enhance Customer Experience and foster thriving online communities.

Having co-founded organizations like Get Satisfaction and Yes and Yes Yes, Amy has a strong entrepreneurial spirit and a proven track record of success in leadership roles. Her journey from Webmistress at Solano Cellar to roles as Director, VP, and Chief Community Officer underscores her versatility and proficiency in various domains of the tech industry.

Amy Muller's extensive experience as a Manager of people, coupled with her strategic vision in Customer Experience and Community Management, positions her as a sought-after professional known for delivering impactful results and driving organizational growth.