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Alberto Flores
Support Engineering Manager at Microsoft
Alberto Flores is an accomplished IT Support and Quality Assurance executive with over 15 years of experience in the machinery industry.
He has a strong background in Service-Level Agreements (SLA), People Management, Root Cause Analysis, ITIL, AGILE, Management, Data Analytics, and Production Support.
Alberto Flores has a proven track record of successfully delivering services and support to over 30 factories with more than 30,000 users worldwide.
He implemented monitoring health systems and data analytics to streamline operations and enhance efficiency.
Alberto Flores studied English at UNIVERSAL COLLEGE OF LANGUAGE and Information System Engineering at Instituto Tecnologico de La Laguna.
His professional journey includes roles such as Support Engineering Manager at Microsoft, Franchise Owner at Tecno Blinds, Scrum Master at John Deere, Global Support Manager & Incident Manager at John Deere, MES Support and Quality Assurance Team Lead at John Deere, Factory Automation Engineer at John Deere, IT Analyst Support and Quality Assurance Lead at John Deere, IT Analyst Support and Quality Assurance at John Deere, and PC/Desktop Support at John Deere.
