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    Alberto Flores

    Support Engineering Manager at Microsoft

    Alberto Flores is an experienced IT Support and Quality Assurance executive with over 15 years of expertise in the machinery industry. His skills include Service-Level Agreements (SLA), People Management, Root Cause Analysis, ITIL, AGILE, Management, Data Analytics, and Production Support. Alberto has a proven track record of successfully delivering services and support to over 30 factories worldwide, impacting more than 30,000 users through the installation of monitoring health systems and data analytics.