Karen Angelucci

Karen Angelucci is a seasoned professional in the field of information technology with a rich background spanning more than two decades. Her expertise lies in building and leading proficient technical teams, specializing in healthcare document management workflow and revenue cycle applications. She has a profound understanding of implementing ITIL best practices for incident and problem management, technical support processes, establishing KPIs for performance management, and excels in customer engagement. Karen is adept in software sales and implementation support, software testing, training, as well as healthcare product and project management.

Karen's areas of expertise encompass Incident and Problem Management, Root Cause Analysis, Process Improvement, Customer Engagement, Technical Support, Quality Assurance and Testing, Project Management, Performance Management, and Team Management.

She possesses a wide range of specialties including ITIL Foundations certification, knowledge in Sprint/Scrum/Agile methodologies, Microsoft certification, and Document Imaging certification.

Karen Angelucci pursued her education in Computer Science with a minor in Mathematics at Villanova University.

Throughout her career, Karen has held key roles such as Manager of the Client Success Team at Level One, Support Manager at Cerner Corporation, Senior Solution Architect at Cerner Corporation, Technical Project Manager at Siemens Healthcare, Programmer/Analyst in Health Services at Siemens Healthcare, and Software Consultant/Support Engineer at Unisys Corporation.