Ythan Wilson

Ythan Wilson is a proactive Problem Manager with close to five years of experience in the IT industry. Currently seeking a role in Edinburgh to apply technical and problem-solving skills refined over the years.

With a background in Mechatronics, Robotics, and Automation Engineering from Heriot-Watt University, Ythan has a strong educational foundation to support his professional endeavors.

Having worked at prestigious organizations like Capgemini and Sainsbury's Bank in roles ranging from Incident and Problem Analyst to Production Coordinator, Ythan has honed his skills in client support, technical issue resolution, and service level agreement management.

Ythan Wilson excels in communication, enabling effective collaboration between clients and technical teams while demonstrating a keen eye for spotting issues and suggesting improvements.

Ythan's experience includes roles like Problem Manager, Incident Manager, IT Service Desk Analyst, and Junior Project Analyst, offering a diverse skill set and a comprehensive understanding of IT service management.