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Yael Kompano
Tier 2 Support Manager at PRACTI
Professional Background
Yael Kompano is a dynamic professional with a rich tapestry of experiences in film, technical support, and customer service. With a foundational education in Film/Cinema/Video Studies from Tel Aviv University, Yael combines artistic insight with technical prowess. Beginning her career as a video editor while freelancing, she honed her skills in visual storytelling and the nuances of video production. This early foray into the world of media allowed her to develop an eye for detail, which translates beautifully into her subsequent roles.
In her journey, Yael transitioned into customer service, working with leas4u where she developed her skills in client communication and problem-solving. Her commitment to providing exceptional support led her to take on increasingly responsible roles in this field. During her tenure as the Head of Customer Support at PRACTI, Yael managed a team and spearheaded initiatives that elevated customer satisfaction and operational efficiency.
Currently serving as the Tier 2 Technical Support Manager at PRACTI, Yael utilizes her vast knowledge and experience to assist clients with complex technical issues, ensuring a seamless experience that enhances their interaction with the company’s products and services. Her ability to bridge the gap between technical support and customer needs underscores her expertise in the tech industry, making her an asset to the PRACTI team.
Education and Achievements
Yael Kompano graduated with a Bachelor's degree in Film/Cinema/Video Studies from Tel Aviv University, a prestigious institution known for its contributions to the arts and media fields. This educational background has provided her with a solid foundation in creative processes and critical thinking, skills that are invaluable in both her technical and customer service roles.
Throughout her career, Yael has consistently demonstrated a commitment to excellence. Her work as a video editor not only sharpened her technical skills but also allowed her to appreciate the intricacies of customer engagement through media. This unique perspective has undoubtedly shaped her approach to customer support and technical management.
Her achievements at PRACTI, particularly in transitioning from Head of Customer Support to Tier 2 Technical Support Manager, highlight her growth-oriented mindset and ability to adapt to the ever-evolving tech landscape. Yael's leadership style encourages collaboration and innovation, fostering a workplace culture that values both customers and team members.
Notable Projects and Contributions
Yael's diverse experiences have equipped her with a multidimensional skill set. Working with Reshet on preparing playlists for broadcast showcased her ability to work under pressure while maintaining a keen eye for detail. This role required not only technical skills but also creativity in program curation, reflecting her diverse talents and adaptability.
As a video editor, she embraced numerous freelance projects that allowed her to explore different aspects of media production, expanding her portfolio and reinforcing her skills in editing and content creation. This role demonstrated her versatility and passion for the creative field, further enriching her professional profile.
In her current capacity at PRACTI, Yael has implemented strategies that enhance customer engagement through effective technical support. Her commitment to continuous improvement is evident as she develops and trains her team in best practices, ensuring that clients receive unparalleled support.
Community Involvement and Future Plans
Yael Kompano is not only committed to her professional endeavors but is also passionate about giving back to her community. She actively seeks opportunities to support others in her field, whether through mentorship or knowledge-sharing. Her inclination to uplift those around her is a testament to her character and objectives.
As she navigates her career trajectory, Yael remains focused on furthering her skills in both technical management and customer experience. With ambitions to take on greater leadership roles, her dedication to professional development and her field is unwavering. Yael looks forward to integrating her creative background with her technical expertise, paving the way for future opportunities that allow her to make an even larger impact in the industry.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
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Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.