William Lacey

William Lacey is a Technical Support Engineer at Microsoft, based in Redmond, Washington. He has a diverse background that includes being a dedicated United States Army veteran, where he spent five years in combat engineering. Following his military service, he transitioned into IT support and information security, accumulating two years of relevant experience in these fields.12

In addition to his technical expertise, Lacey has completed the Microsoft Software and Systems Academy (MSSA), which further enhances his qualifications in the technology sector.3 His professional journey reflects a strong commitment to both service and technology, making him a valuable asset to Microsoft's technical support team.24