Will Musto

Will Musto is the Director of Operations at The Roman Healthcare Group, an executive search firm that specializes in filling critical positions in Infection Prevention and Healthcare Quality departments for hospitals and health systems across the United States.1

In his role, Will is responsible for "everything that keeps the company running, short of closing deals".1 His duties include:

1. Overseeing operational aspects of the company
2. Managing communications systems
3. Analyzing metrics and KPIs
4. Implementing and maintaining technology solutions

Will's career at The Roman Healthcare Group has progressed significantly since he joined the company:

• He started as a Project Coordinator in 20153
• Quickly moved into the role of Director of Technology3
• Was promoted to Healthcare Quality Team Lead3
• Currently serves as the Director of Operations12

Under Will's leadership, The Roman Healthcare Group has seen notable improvements:

• Average external talk time per employee increased by 90 minutes per week
• Overall call volume increased two to three-fold1

Will played a crucial role in migrating the company to a new phone system, which resulted in significant cost savings and improved efficiency. He values solutions that integrate well with existing tools like Google Workspace and Salesforce, and prioritizes portability and interoperability in the company's technology stack.1

Prior to his work at The Roman Healthcare Group, Will held positions as Editor in Chief at Shea Dugout and as an Account Executive.