Wil Thimister

Wil Thimister is a service delivery management professional with a strong commitment to customer satisfaction. With vast experience in customer relationship management, service management processes aligning with ITIL standards, and enhancing managed services for global enterprise clients, Wil has managed teams ranging from 25 to over 150 staff in diverse global account structures. His cultural exposure spans working in Malaysia since 2009, collaborating with delivery hubs across Germany, the Netherlands, East-Europe, Malaysia, and India to serve global customers.

Still driven by the passion for delivering exceptional service and exceeding customer expectations, Wil's professional experience extends to various leadership roles, including Head of Global Problem Management at Standard Chartered Bank and global service delivery management positions at T-Systems in the Netherlands and Malaysia. Through his roles, he focuses on building sustainable service structures, fostering continual improvement, and nurturing customer-centric mindsets within teams.

Outside of his professional endeavors, Wil's interests lead him to Asia where he enjoys capturing travel moments through photography. His travel photography can be explored on his website at www.wilthimisterphotography.com. Education-wise, Wil studied Business Administration at Ibo Institute for Business Administration, Electronics Engineering, and pursued studies at De Haagse Hogeschool / The Hague University of Applied Sciences.