Wendy Lundeen

Wendy Lundeen-Nelson is the Service Quality Manager at Aurora Sinai Medical Center and Aurora St. Luke's South Shore in Milwaukee, WI.1 She is involved in patient experience initiatives at Aurora Health Care, including a project to improve patient experience through all leader rounding.2 Lundeen-Nelson has been part of efforts to enhance HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores and implement strategies to ensure patients receive high-quality care and positive experiences during their hospital stays.23 Her work involves collaborating with clinical and non-clinical leaders to implement rounding programs and other patient experience improvement initiatives.3