University of Toronto

Technical  Service Representative

Toronto, Canada Area

- Assist project managers with all phases of product design, production, installation, and after-sale support by reviewing product design with customers, planning project timeline, tracking project progress, documenting project files, coordinate between different parties, and address product issues, etc.-  Provide internal support for Project Management, Engineering, Purchasing, and Production to ensure the optimum efficiency of the company as a whole.-  Prepare, review, and provide engineering drawings, instructions, and equipment troubleshooting assistance according to the requests from customers worldwide.-  Gather, document, and analyze information regarding customer complaints, technical issues, and product quality issues by communicating with customers worldwide;-  Maintain Case Management system in EPR efficiently by documenting customer issues, coordinating with Engineering to solve issues, and keeping status of issues updated (e.g. customer feedback, pictures), in order to improve existing product design and achieve 100% customer satisfaction.-  Take spare parts/component orders and ensure their timely delivery to minimize customer down time.-  Perform proactive spare parts packages sale for customers to purchase by evaluating customer’s existing production line condition, estimating material cost and lead time, and selecting appropriate parts.-  Receive continual on-the-job training in a fast paced and challenging working environment due to the nature of custom machinery manufacturing.

Brampton Engineering Inc

Technical Service Represtentative

- Manufacturing Plant Layouts: updated and optimized the company’s global facilities layouts, individual value stream and work-cell designs using AutoCAD software in order to reduce cost, increase capacity, and improve cycle time, by considering process flow, building health and safety codes, and lean manufacturing.•	Project Management: assisted project managers plan and manage projects to successfully complete specific engineering project goals and objectives by creating project plan, discussing project timeline and duties, tracking project progress, and coordinating with suppliers, contractor companies and internal customers.•	Manufacturing Process Improvement: developed and maintained a new tooling logistic process to optimize the existing system and helped company reduce extra cost on purchasing new tools.•	Job Instructions Sheets (JIS): documented manufacturing work process for constantly producing high quality products, by working with operators (taking notes and photos, preparing questions).•	Machine/Equipment Acquisition: reviewed new machines specification, sourced new machines/equipments, and managed new machines/equipments selection and installation to satisfy increasing production demand.

Wei Wang

Wei Wang