Wayne Butterfield

Wayne Butterfield is a Partner and Global Lead for Augmented Intelligence at ISG (Information Services Group), with over 15 years of experience in AI and automation.4 He is an automation pioneer who started as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations.1

Butterfield's career highlights include:

1. Currently serving as the Global lead for Contact Center Transformation at ISG, responsible for all CC deployments across the company.3
2. Previously held positions as Global Head of Intelligent Automation Solutions at ISG Automation (July 2020 - Present) and Director of Intelligent Automation (December 2016 - June 2020).4
3. Prior to ISG, he worked at BT as General Manager - Digital Care and at Telefónica O2 in various roles, including Head of RPA / Back Office / Digital Service.4

Butterfield is recognized as a thought leader in the automation space, particularly in Contact Center AI & Automation. He hosts the award-winning Bots & Beyond Podcast and is a frequent keynote speaker on these topics.3 His expertise spans across RPA, AI, customer service transformation, and digital innovation.12

At ISG, Butterfield focuses on helping organizations leverage automation technologies such as RPA, NLP, OCR, and Virtual Agents to improve efficiency and enhance customer/employee experiences.4 His work involves assisting clients with opportunity reviews, governing automation programs, developing automation strategies, and setting up automation Centers of Excellence across multiple technology types.4