Wayne Butterfield

Wayne Butterfield is a respected pioneer, thought leader, risk-taker, and mentor known for his expertise in driving efficiency through automation technologies. With over a decade of experience, Wayne has been instrumental in automating back-office operations, enhancing customer service channels, and deploying advanced technologies like Virtual Assistants and Chat BOT's.

Wayne Butterfield excels in various specialties including Cognitive Automation, Robotic Process Automation (RPA), Live Chat & Social Customer Service, Online Communities, Digital Self-Service, RFP & Commercial Management, Stakeholder Management, Contract Negotiations, and Process Improvement. His comprehensive skill set allows him to consult on and deliver programs that provide substantial benefits to clients.

In terms of education, Wayne studied at Garforth Comp. He has held key positions in renowned organizations, including his current role as the Global Head of Intelligent Automation Solutions at ISG Automation. Previously, Wayne served as the Director of Intelligent Automation at ISG Automation, the General Manager of Digital Care at BT, the Head of Digital Service Innovation & Transformation at Telefónica, and in various management roles at O2 (Telefónica UK). His experience spans across different sectors within the telecommunications industry, focusing on automation, digital transformation, and back-office operations.

As an industry expert, Wayne Butterfield is a sought-after speaker at conferences and events in the UK, Europe, and the USA. His areas of expertise include Robotic & Cognitive Automation, Back Office Transformation, Digital Customer Service, and Outsourcing. Wayne's passion for assisting organizations in adopting cutting-edge technologies has been pivotal in enhancing operational efficiency and customer experience.

In conclusion, Wayne Butterfield's impressive background, knowledge, and practical experience make him a valuable asset for organizations seeking to leverage automation and digital solutions to drive business transformation and achieve operational excellence.