Paul Santamaria

Paul Santamaria is an experienced Executive Director / General Manager with over 15 years of senior leadership in public and private sectors, specializing in customer services, financial services, and telecommunications services.

With a focus on customers, stakeholders, and staff, Paul is known for his articulate and engaging leadership style that fosters meaningful engagement at all levels.

His expertise includes sharp financial acumen, strategic thinking, and business transformation to drive sustained organizational performance and customer value.

Paul's executive leadership experience encompasses Customer Services, Business Transformation, Strategy Development and Implementation, Business Integration and Change Management, Stakeholder Relationship Management, Contact Centre Management, and Back Office Transaction Processing Operations.

His specialties include Customer Service and Customer Experience, Transformational Change Leadership, People Leadership, Strategy Development & Execution, Contact Centre Management, Relationship Management, Risk & Audit Management & Analysis, Compliance, Organisational Governance, Process Re-engineering, and Business Integrations.

Paul Santamaria holds a Certificate in Business Leadership from MBS - Mt Eliza Executive Education and an Executive Master of Business Administration (MBA) from RMIT University.

He has held key positions such as Executive Director at the Department of Transport, Corporation Secretary at VicRoads, Director Customer Service at VicRoads, Special Advisor at the Department of Premier and Cabinet (Vic), Executive Director at VECCI, General Manager at Computershare, Senior Vice President - Shareholder Services at Computershare, Senior Manager - Shareholder Services at Computershare, and General Manager at Primus Telecommunications.