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Vlad Vasilescu
Head of Customer Success at SmarterQueue
Vlad Vasilescu is a dedicated professional with a stellar 12-year track record in leading teams and optimizing customer support processes. He excels in creating knowledge bases and delivering training to enhance the customer journey quality. Vlad has a wealth of experience in both SaaS and BPO environments, managing local and remote teams effectively. His expertise lies in implementing and refining projects across various industries, with a recent focus on the tech sector, particularly in Social Media, Mobile Apps, and Services.