Tara Lacarna

Tara Lacarna is a seasoned professional with over 14 years of experience in Customer Success and Client Services, adept at managing portfolios worth up to $14M each and leading teams supporting portfolios up to $45M. Her expertise lies in leadership, team building, onboarding, training, adoption, retention, and enablement within the realm of enterprise Software as a Service (SaaS) cloud-based solutions.

Tara specializes in various key areas including Leadership & Team Management, Enterprise Account Management, Customer Relationship Management, Customer Retention, Customer-Facing Presentations & Training, Customer Success Enablement, Project Management, Analytics & Reporting, and Solutions Consultancy.

Her technological proficiency spans across a wide array of platforms and software including Customer Success Management tools such as Gainsight, Amity, Strikedeck, and ClientSuccess. She is also well-versed in Microsoft Office suite, Project/CRM/Daily tools like Salesforce, Wootric, Zendesk, Google Docs, JIRA, Confluence, as well as skills in Streaming Media technologies covering OTT, IPTV, OVP, Video and Audio Codecs, and Adaptive Bitrate Video Streaming among others. Additionally, she has expertise in Video Transcoding tools like Rhozet, Digital Rapids, Ateme, Elemental, and Final Cut Pro.

Tara Lacarna's educational background includes studies in Video Editing at Santa Monica College-Academy of Entertainment Technology and Moviola Digital Education Center, a Bachelor of Arts degree in Music, Radio, Television from the University of Houston, French Studies from Los Angeles Valley College, and Audio Engineering from San Jacinto College.

Her extensive professional journey includes holding leadership positions such as Senior Director of Customer Success at Owl Insights, Director of Customer Success & Support at Convoso, Director of Customer Success at Actiance, Inc., Customer Success Consultant at Cedexis, Director of Customer Success at Conviva, and Senior Customer Success Manager at Conviva. She has also had roles at Technicolor as Manager, Content Engineering Lab, Ascent Media as Head of Onboarding & Digital Media Engineer, and GoTV Networks as a Video Editor/Motion Graphics Designer/Audio Engineer.