Viviana Bertinetto

Customer Success and Localization Professional

Viviana Bertinetto is the Chief Customer Officer (CCO) at Language I/O, a company specializing in real-time translation platforms for multilingual customer engagement.1 2 With over a decade of experience in the localization and language industry, Viviana has established herself as a key executive in the field of multilingual customer support.3 4

Professional Background

Viviana's career in the language industry spans more than ten years. Before joining Language I/O, she worked for various language service providers, managing projects and vendors.1 2 This experience has given her valuable insights into automating processes and supporting localization efforts for clients.

Role at Language I/O

As CCO at Language I/O, Viviana is responsible for:

Driving customer success
Fostering enterprise growth
Enhancing customer engagement4

She was promoted to this position in February 2022, reflecting her significant contributions to the company's growth and her deep understanding of connecting customers with the necessary technology.2

Education and Language Skills

Viviana's educational background aligns closely with her professional expertise:

She holds a Master's degree in Foreign Languages and Translation from the University of Turin.1 6
Born and raised in Italy, Viviana is multilingual, speaking Italian, Spanish, and English.1 6

Personal Passion

Viviana is passionate about working for a woman-owned company and places high importance on women succeeding in the tech industry.1 2 This aligns with Language I/O's leadership, as the company was founded by CEO Heather Shoemaker.2

Recent Activities

Viviana remains active in industry events and discussions. For instance, she recently mentioned Language I/O's participation in the CCW Europe event, indicating her ongoing involvement in customer experience and AI-related discussions in the field.5

Viviana Bertinetto's expertise in multilingual customer support and her leadership role at Language I/O position her as a notable figure in the intersection of language services, customer experience, and technology in the global retail landscape.