Vincent Scoma

Senior Enterprise Support Engineer at Recharge Payments

Vincent Scoma is currently an Associate Principal Support Engineer (Enterprise) at Recharge Payments, a role he has held since June 2021. In this position, he focuses on troubleshooting and resolving complex technical issues that have been escalated by Tier 1 support or other customer-facing groups. He also provides API support to merchants and developers, assists in resolving frontend issues related to the Recharge Widget, and collaborates with Account Managers to address the technical support needs of strategic customers.1

Prior to his current role, Scoma worked as a Senior Enterprise Support Engineer and a Support Engineer at Recharge, where he engaged directly with store owners to troubleshoot issues and improve support processes. His earlier experience includes positions as a Customer Happiness Specialist at Articulate and a Senior Support Specialist at Riskalyze, where he developed skills in customer support and technical problem-solving.1

Scoma holds a Bachelor’s degree in Psychology from San Francisco State University and has earned two Associate's degrees in Social Sciences and Math and Science from Los Medanos College.1

Experience

Senior Enterprise Support Engineer, API Support at Recharge Payments (June 2021 - Present)

Support Engineer at Recharge Payments (December 2020 - June 2021), - Customer Happiness Specialist at Articulate (June 2019 - November 2020) - Senior Support Specialist at Riskalyze (August 2017 - June 2019) - Account Representative I at Bay Alarm Company (December 2016 - June 2017) - Assistant Teacher at Community Gatepath (June 2015 - August 2015) - Assistant Manager at Cold Stone Creamery (June 2010 - June 2012)

Education

- Bachelor of Psychology, Psychology from San Francisco State University (2014 - 2016) - Associate's degree in Social Sciences from Los Medanos College (2010 - 2013) - Associate's degree in Math and Science from Los Medanos College (2008 - 2010)